Privacy Policy


  1. At Hotel da Bolsa, we are committed to protecting and respecting your privacy and your personal data. Please read this policy as it contains important information about how we use personal data that we collect from you or that you provide to us. This policy has been adopted in compliance with the Regulation (UE) 2016/679, of 27th April 2016 (General Regulation of Data Protection) and the Portuguese Law n.º 58/2019, of 8th August.
  2. We have developed an ongoing service in order to guarantee the security and confidentiality of the data provided.
  3. By accessing the website or providing information, you agree to our privacy practices as set out in this privacy statement. 
  4. If you have any questions regarding this policy or about our privacy practices, please contact us at the relevant address set out below in the ‘Contact Us’ section.

Information we collect from you?

  1. Personal data is information that can be used to uniquely identify or contact a single person. We will collect and process information about users of our website, in order to provide our services. Therefore, we may process any information, including personal data, relating to our guest arrangements and customers.
  2. As a service provider, we need to collect and maintain information about you necessary for the execution of the short term tenancy contract and/or booking, in compliance with legal obligations and the pursuit of lawful interests, as well as for the protection and defense of Hotel da Bolsa in the event of a dispute. Should you decide not to provide the information requested, we will be unable to fulfill our obligations, which may lead to an inability to execute the contract.
  3. In order to comply with the purposes specified, the following information will be collected: Personal data and contact information: name, home address, e-mail address, phone number, date of birth, nationality, passport number or identity card number and travel information. Family information (name, dates and places of birth), information about services provided, customer preferences, comments, information that data subject decides to share wit us in connection with our accommodation services.
  4. The collection of any additional personal data and the processing of personal data for purposes other than those provided for herein, will be preceded by, and subject to your express consent, unless such processing is permitted on other legal grounds.
  5. We will hold your personal data on our systems for as long as is necessary for the relevant activity and purposes, or as long as is set out in any relevant contract you hold with us. We review our retention periods for personal data on a regular basis. We are legally required to hold some types of information to fulfill our statutory obligations.

How do we collect your information?

  1. We collect personal data from and about users of our website and customers’ guests through the provision of our services.
    • Information you give us.
      • This is information about you that you give us directly through our website or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you contact us through our website or enquiry about our accommodation services, when you report or provide us with details relating to the nature of any query or problem.
      • Details you provide relating to your proposed travel arrangements, including relevant booking, flights, time of arrival and departure and related information.
    • Information we collect about you.
      • When you visit our website we will automatically collect:
        • Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions and operating system and platform;
        • Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our website (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page.
    • Information we receive from other sources.
      • This is information we receive about you if you use our website. We are working closely with third parties (including, for example, internet hosting provider, website provider, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies).
      • Personal information that is provided to us by using The Booking Button.

How we might use your information?

  1. We use information held about you in order to administer any contracts between you and us and for the legitimate interests of our business, namely, the processing of guest data in order to register the guest’s booking.
    • Information you give to us. We will use this information:
      • to provide you with information or services that you request from us;
      • to carry out our obligations under any contracts entered into between you and us and to provide you with the information, and services that you request from us;
      • to provide you with information about other services we offer that are similar to those that you have already purchased or enquired about;
      • to provide you, or permit selected third parties to provide you, with information about services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail) with information about services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you change your mind and decide that you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please use the unsubscribe option when we contact you;
      • to notify you about changes to our service;
      • to ensure that content from our website is presented in the most effective manner for you and for your computer.
    • Information we collect about you. We will use this information:
      • to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
      • to improve our website to ensure that content is presented in the most effective manner for you and for your computer or other device;
      • to allow you to participate in interactive features of our service, when you choose to do so;
      • as part of our efforts to keep our website safe and secure;
      • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
      • to make suggestions and recommendations to you and other users of our website about services that may interest you or them.
    • Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive) and to facilitate the booking and related services of guests.
  2. We may aggregate your data into an anonymised form to help us provide more useful information to our customers and to understand which parts of the website are of most interest to visitors.

Who we might share your information with

  1. We may from time-to-time make certain personal information available to strategic partners that work with SiteMinder, such as the following:
    • Various affiliates of SiteMinder, which means our current subsidiaries and our ultimate holding company and its subsidiaries. It also includes such other affiliates as we may add in the future;
    • Service providers we use to support our business who provide services such as information processing, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys, including service providers who offer applications which may be of interest to customers through our SiteMinder Exchange platform; and
  2. If we engage a third party to process an individual’s personal data on our behalf, that third party will be bound by our data privacy policies or have similar contractual obligations in relation to the storage and processing of your personal information.
  3. We may also disclose your personal information to third parties to:
    • Comply with any court order or other legal obligation or when data is requested by government or law enforcement authorities;
    • Enforce or apply our terms of use and any other agreements;
    • Protect the rights, property, or safety of us, our customers, or others. This may include exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction;
    • Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

Your rights

  1. You have the right to ask us not to process, or to stop processing, your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us on the details set out below in the ‘Contact Us’ section.
  2. Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

How you can access and update your information

  1. You have the right to access the personal information that we hold about you in many circumstances. This is called a subject access request. If we agree that we are obliged to provide personal information to you, we will provide it to you or them free of charge except in exceptional circumstances.
  2. Before providing personal information to you, we may ask for proof of identity and sufficient information about your interactions with us so that we can locate your personal information.
  3. We strive to maintain accurate, complete, and relevant personal information for the purposes identified in this privacy statement. If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it.
  4. You have the right to object to us processing your personal information if we are not entitled to use it any more or to have your information deleted or have its processing restricted in certain circumstances. You also have the right to port your personal data in certain circumstances.
  5. If you would like to exercise any of these rights, please contact us using the details set out below in the ‘Contact Us’ section.

Security precautions in place to protect against the loss, misuse or alteration of your information

  1. We have implemented reasonable measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure.
  2. The safety and security of your information also depends on you. Any content, including personal information, that you contribute to be shared, published or transmitted to other users of the website, is visible to other users and can be read, collected, or used by them. We urge you to be careful about giving out information in public areas of any of the website. You understand and acknowledge that, even after removal, copies of your content, including personal information, that you contribute to be shared, published or displayed on a website, or transmitted to other users of a website, may remain viewable in cached and archived pages. Although we take efforts to protect your personal information, we cannot guarantee the security of your personal information transmitted to a website. Any transmission of personal information is at your own risk.


  1. The website may use “cookies” and other technologies such as pixel tags and web beacons. These technologies help us to improve and to deliver a better and more personalized service by enabling us to:
    • Estimate our audience size and usage patterns;
    • Store information about your preferences, allowing us to better customize the services according to your individual interests;
    • Speed up your searches;
    • Recognize you when you return to the website; and
    • Deliver targeted advertising based on products or content you have shown an interest in.
  2. You may refuse to accept cookies by activating the appropriate settings on your browser. Check with your provider to find out how to disable cookies. Please note that certain features of the website may not be available if cookies are disabled.

Contact Us

If you have any questions regarding this policy or about our privacy practices, please e-mail us at:

DataSecurity/Privacy Policy/Updated March 2020